Smart TSG

When looking to implement or outsource Microsoft Exchange, there are several key factors to consider. Is the service reliable? Are there engineers on standby 24×7 in case a server goes down? Does the service offer the full benefits of Exchange?

Reliability and Uptime

Our service operates out of a tier-four datacenter, with state-of-the-art cooling, power supply, backup generator and fire suppressants. For you this means that your email is constantly running. Your Exchange service will run on clustered servers and an EMC storage area network – so if one server or disk drive stops working, your email keeps working.

As well as offering the highest-quality IT infrastructure, we do nightly backups to protect your data. For your peace of mind, we offer a 99.999% service-level agreement (SLA) which allows for just a few minutes of email downtime each month.

24/7 Monitoring and Management

To further ensure reliability, we employ a team of Microsoft Exchange engineers and administrators 24/7. So if a server problem occurs at 3am on a Sunday morning, we will be there to solve it – in a matter of minutes. This same team installs Microsoft software patches immediately, as well as anti-virus and anti-spam updates, for full protection.

Add-on Features

We offer a complete range of add-on features including hosted BlackBerry, ActiveSync for Windows mobile devices and Good Mobile Messaging for Treos and other smartphones, so you can instantly activate email service for your handheld. Rather than spending thousands of dollars on your own server, you can use our managed service for just a few dollars a month.

You can also add SharePoint v3, for document collaboration, Office Communications Server 2007, for increased productivity through secure instant messaging and file sharing and archiving – from simple message journaling, to keep an exact copy of all your message, to compliant archiving, which fulfils regulatory requirements from the main US regulations—HIPAA, GLBA, SOX, SEC, FINRA and FRCP as well as other state/federal requirements).

PC or Mac

Many Exchange hosting companies do not offer both Outlook 2007 (for PC) and Entourage 2008 (for Mac) support. We offer a free download of both, so your staff can use either PCs and Macs, or both.

Our Microsoft Exchange hosting service is fully-managed, with constant uptime and instant add-ons like BlackBerry or archiving. All this, plus a significantly lower total cost of ownership than managing an Exchange server in-house.

Strict Security and Compliance

SmartTSG/Company Outlook adheres to the industry’s strictest regulations for security and compliance. We are SAS 70 II certified.

SAS 70 Certification

SAS 70 is an auditing statement issued by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA), officially titled “Reports on the Processing of Transactions by Service Organizations”.  SAS 70 defines the professional standards used by a service auditor to assess the internal controls of a service organization and issue a service auditor’s report.

SmartTSG/Company Outlook has undergone SAS 70 certification in order to show its customers that its controls and security processes are of a high standard.

Better Technologies

One of the world’s most advanced Microsoft Exchange 2007 infrastructures:

SmartTSG/Company Outlook has invested millions of dollars in the most sophisticated Microsoft Exchange 2007 infrastructure available – beyond what smaller Exchange hosting providers can offer.

Tier-4 Datacenters

SmartTSG/Company Outlook’s multiple datacenters are some of the world’s few tier-4 datacenters.

SmartTSG/Company Outlook’s uses ultra-robust premium facilities to minimize email downtime. The tier-4 category is for facilities “fundamentally immune to planned and unplanned downtime,” according to the Uptime Institute.

Infrastructure

• Environmental control units that give a 100% SLA-guaranteed temperature and humidity within a certain range, plus the most advanced pre-action fire-suppression systems available.
• Raised floors and zone-4 certified for earthquakes.

Security

• All premises are closely monitored and guarded, 24x7x365, with sophisticated pan/tilt CCTV covering every part of the facility and security guards posted at all entrances.
• Access to servers is restricted to a limited number of authorized engineers and security is strictly enforced using the very latest technology, including man-trap technology, motion sensors and controlled ID key-cards.

Power and Cooling

• Dual-feed 12KV power supply from PG&E, plus N+1 redundancy with redundant power feeds.
• Powerware UPS modules and PDUs with static switches on front end and 6 emergency redundant back-up diesel generators.
• Fully-redundant, roof-mounted, 1500-ton, Liebert system with common ducting, plus security via the elimination of water-filled piping from the datacenter space.
• CRAC units in the electrical and UPS rooms.

Connectivity

• Market Post Tower is home to Verizon’s MAE-West facility.
• The West Coast’s most important communications hub, with carriers including AT&T, Global Crossing, Level 3 Communications, MCI/Verizon, Singapore Telecom, Sprint.
• Failover arrangements to two additional Intermedia California facilities ensure constant uptime.

Dell Servers

SmartTSG/Company Outlook has invested thousands of dollars in its Exchange infrastructure, which includes premium Dell servers.

• All servers are 64-bit Dell PowerEdge servers, with multiple multi-core processors.
• Adheres to Microsoft best practices for Exchange deployments.
• Passive-active cluster server configuration for ultimate resilience, plus seamless failover when a cluster node is unavailable or taken offline for maintenance.
• Redundant and load-balanced Exchange servers increase reliability.

EMC Storage

SmartTSG/Company Outlook uses only the best in hardware, including EMC for the most advanced in storage.

• New EMC SAN-based storage with disk clusters in an advanced RAID array for seamless failover.
• Full tape back-ups ensure there no single point of failure anywhere within the storage system.

Premium Network

A premium network from Cisco and other leading vendors ensures the highest possible reliability.

• Routers and switches with full redundancy powered by Cisco
• Netscreen firewalls for enterprise-grade network protection
• HP rack switch technology