Our Support Philosophy
- Taking Ownership – SmartTSG treats your issues as if they were our own.
- Extensive Documentation – Document every activity, device & system; make this information easily available to the client.
- Consult Without Bias – Provide advice based upon sound business principals which speaks to our clients bottom-line, not ours.
Technologies Used to Support SmartTSG Clients
- Redmine – Redmine is a web based project management application which provides SmartTSG clients with access to the complete documentation of their network and system, issue tracking, purchase orders, quotes, and more.
- BCPlan Desktop & Server Monitoring Agent – BCPlan provides a powerful agent which monitors desktops, servers and network devices and reports to our network operations center 24 x 7. BCPlan bundles best of breed technologies to provide remote remediation, system, security and anti-virus updates and proactive scans to identify issues before they become problems.